This Cancellation & Payment Policy explains how payments are processed and under what conditions cancellations, changes, and refunds are permitted when booking through Anuju.com. By completing a booking, you agree to this policy along with our Terms & Conditions.
1. Payment Policy
Full Payment at Booking: All bookings (flights, hotels, tours, car rentals, transfers) must be paid in full at the time of reservation (unless otherwise stated).
Payment Gateway: We use Flutterwave as our payment processor to securely accept payments. Accepted Currencies: With Flutterwave, your payment may be processed in any of the following currencies:
Nigerian Naira (NGN)
United States Dollar (USD)
Euro (EUR)
British Pound Sterling (GBP)
Ghanaian Cedi (GHS)
Central African CFA Franc (XAF)
West African CFA Franc (XOF)
South African Rand (ZAR)
Malawian Kwacha (MWK)
Kenyan Shilling (KES)
Ugandan Shilling (UGX)
Rwandan Franc (RWF)
Tanzanian Shilling (TZS)
Sierra Leonean Leone (SLL)
Currency Conversion / Bank Charges: If your payment is in a currency different from NGN (or your local currency), conversion fees or bank charges may apply, and these are your responsibility.
Confirmation: Your booking is only confirmed once payment is successfully processed and you receive a confirmation email. Service Fees: Any service or processing fees charged by Anuju are non-refundable.
2. Cancellation Policy
Flights: Airlines impose their own cancellation and refund rules; some tickets may be non-refundable or non-changeable.
Hotels & Stays: Hotel properties set their own cancellation windows (free cancellation until a certain date, partial refunds, or non-refundable).
Car Rentals & Transfers: Supplier-specific policies apply; free cancellation may be allowed up to 24–48 hours before pickup.
Tours & Activities: Many are non-refundable once booked; some may allow partial refund based on timing.
Visa Assistance: Fees for visa services are non-refundable, regardless of outcome.
3. Refund Policy
Refunds (where allowed) follow the supplier’s policy.
Refunds will be net of supplier penalties and our non-refundable service fees.
Refund processing may take 6–12 weeks depending on the supplier and payment systems.
For payments made in foreign currencies, exchange rate fluctuations and bank charges may affect the final refunded amount.
4. No-Show Policy
Failure to show up for any flight, hotel stay, car rental, tour, or transfer is treated as a no-show, which typically results in no refund.
5. Force Majeure
Anuju Ltd is not liable for any cancellation or delay caused by events beyond our control (natural disasters, strikes, government action, airline/hotel operational issues).
6. Contacts for Cancellations & Refunds If you wish to cancel, change, or request a refund, contact us:
📧 Booking inquiries: bookings@anuju.com
📧 Other inquiries: info@anuju.com
📞 Phone: +234 201 887 0095
